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| Overview |
According to Callcenters.net’s 11th “2008 annual report
of Asia contact center industry benchmarks” China’s contact
center industry’s 19% growth rate ranks it first in Asia-Pacific.
It also predicted at least 20% increase in the number
of China’s contact centers 2009.
As China’s consumers demand better products and
services, customer service is moving up the corporate
agenda to develop long term customer relationships.
Developing effective contact centers is essential to create
value internally and externally to retain both your
customers and your front line agents.
Meet your peers, gain from practical case studies and find
solutions for your current and future needs at this event:
| Key benefits of attending: |
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Transform your contact center from cost center to profit center |
| • |
Build your brand and customer loyalty through excellent customer service |
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Create a high performance work culture in your contact center |
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Brainstorm innovative best practices to enhance your contact center |
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Improve your front-line service by inspiring employee engagement |
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Assess the latest technologies to help your contact center gain business advantage |
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Upgrade your contact center by optimizing service, cost and time |
| • |
Understand and align the role of contact centers in Corporate Social Responsibility |
| Featuring industry experts: |
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An Xin, Director of Customer Service Center, China Netcom Group Guangdong Branch |
| • |
Chris Knop, Director of Customer Contact Centers, Shangri-La Hotels & Resorts |
| • |
David Lan, Customer Service & Support Operation Director, Fuji Xerox |
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Dr. Li BauMin, Chairman, 95teleweb |
| • |
Dr. Xu Fang, Professor, School of Labor Relations and Human Resources,
Ren Min University of China, Deputy District Governor, Beijing MiYun |
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Eijiro Yamashita, Chairman, CEO & President, Wecosmos |
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Jack Wang, General Manager, Digital China |
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James Zhao, Chairman, China Call-Center & CRM Association (CNCCA),
Ministry of Information Industry Call Center Official Standard (MIICCOS) |
| • |
Sidney Yuen, Chairman, Hong Kong Call Center Association (HKCCA) |
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Sun Yuan, Call Center Senior Director, eLong.com |
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Yako Yan, Chairman, China Call Center & BPO Association |
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Zhang Long, Executive Deputy GM, China Merchants Bank |
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PLUS!!
Post conference
activities on 26 June 2008
9am - 12pm
Half Day Workshop
Integrating your call center for better
customer service and customer satisfaction
2pm - 5pm
Site Tour to Contact Center
Wecosmos Interactive |
| Organised by |
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| Media Partners |
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