China Customer Contact Center & CRM Excellence | Half Day Post Conference Workshop
24 & 25 June, 2008, Swissotel Beijing, China

Half Day Post Conference Workshop Half Day Post Conference Workshop, 26 June 2008, 9am – 12pm Integrating your call center for better customer service and customer satisfaction Transform your contact center with the next generation platform End to end pre-integrated multi-channel platform from call switch to call resolution Improves agent efficiency and agent effectiveness with industry specific call to resolution service processes Intelligent inbound marketing with real-time decision engine - more effective than cold calls Pre-built real-time contact centre analytics for management to monitor and improve call centre operations as well as customer satisfaction level Bingqin Huang, CRM Sales Consulting Director, Greater China, Oracle CASE STUDY: the journey from customer service department to customer satisfaction department @ Panasonic Understanding the value proposition of Oracle Contact Center Anywhere - The Multi Site, High Availability, Pre Integrated Contact Center Solution James Owens, Business Development Manager, Contact Center Anywhere, Oracle Asia Pacific, Oracle On Site Visit – Post Conference Site Visit to Contact Center, 26 June 2008, 2pm – 5pm Wecosmos builds up Wecosmos Interactive Services is a professional CRM and Call Center Outsource service provider joint-established in Feb.28th, 2006 by transcosmos – the No.1 Call Center Outsource Company in Japan and Shanghai. Wecosmos provides a 24-hour multi-language and multi-channel service. Divided by IB and OB service types, our integrated BPO service includes Technical Support, Marketing Campaign, Customer Care, and Staff Dispatch. Through Call Center/ Interactive Connect Center services, Wescosmos build up a close relationship between their client enterprises and their consumers. Contacts:

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